Privacy Policy

This Privacy Policy explains how FeCommerce ("we", "us", or "our") collects, uses, and protects information about you when you visit our website, purchase our products, or use our plugins and templates for Framer. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect information that you provide directly to us, as well as information gathered automatically when you use our services:

• Information you provide: name, email address, billing details, and any messages you send us through contact or support forms.
• Information collected automatically: IP address, browser type, device information, pages visited, and usage data collected via cookies and similar technologies.
• Transaction information: records of purchases, license keys, and product activations.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our products and services.
• Process transactions and deliver license keys and downloads.
• Respond to your questions, requests, and support tickets.
• Send you product updates, security notices, and, where you have opted in, marketing communications.
• Detect, prevent, and address technical issues, fraud, or abuse.
• Improve our website, products, and customer experience.

3. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our website is used. You can control or disable cookies through your browser settings, though some features may not function properly if you do so.

4. How We Share Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our services, including:

• Payment processors to complete transactions.
• Hosting, analytics, and email service providers acting on our behalf.
• Authorities when required by law or to protect our legal rights.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict the processing of your personal information, and to object to certain uses. To exercise these rights, contact us using the details below.

7. Security

We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please reach out via our contact page.